📦 Package Contents

Doll Body × 1
User Manual × 1
Condoms × 1 Box
Cleaning Douche × 1
Maintenance Powder (Talcum) × 1 Pack
Lubricant × 1
Heating Rod × 1
Lipstick × 1
Comb × 1
Glue × 1
Wig × 1 (included with wig-style models only)
Blanket × 1
Lingerie Set × 1 (random style)
Gloves × 1 Pair

Every item is carefully inspected and packed before shipping. If anything is missing or damaged upon arrival, please contact us within 48 hours of delivery and we will resolve it immediately.

📋 Before You Order

Custom Orders: Customized skin tone, makeup, or body modifications may take 3–7 extra production days. We'll send real photos for your approval before shipping.
Order Confirmation: You'll receive a confirmation email immediately after placing your order. Production begins within 24 hours.
Tracking Number: Provided via email within 3–5 business days after your order enters production.
Need Help?: Chat with us on WhatsApp for custom requests, sizing questions, or anything else. We reply within 24 hours.

🚚 Shipping Information

Destination	Estimated Delivery	Carrier
United States	5–10 business days	UPS / FedEx / USPS
Canada	7–12 business days	UPS / Canada Post
United Kingdom	7–12 business days	DHL / Royal Mail
Europe (EU)	8–15 business days	DHL / Local Carrier
Australia / New Zealand	10–15 business days	DHL / Australia Post
Asia	5–10 business days	DHL / SF Express
Rest of World	10–18 business days	DHL / EMS

✈️ Free Shipping on all orders worldwide — no minimum purchase required
🔒 100% Discreet: Plain unmarked box, no logos, no product descriptions on the outside
📸 Photo Confirmation: Real photos of your exact doll sent before shipping for your approval
🚫 No Hidden Fees: All duties, taxes, and customs fees included at checkout — zero charges on delivery
📧 Tracking number emailed once your order ships

🧼 Care & Maintenance

Before First Use

Gently wash the entire doll with warm water (below 40°C / 104°F)
Pat dry with a soft, lint-free towel — do not rub
Apply a light dusting of maintenance powder to keep skin smooth and dry

After Each Use

Clean all openings thoroughly with the included cleaning douche and warm water
Allow to air dry completely before storage — use the drying rod included in the kit
Apply maintenance powder to prevent stickiness and maintain soft texture

Storage Tips

Store in a cool, dry place away from direct sunlight
Avoid prolonged contact with dark or heavily dyed fabrics (may cause color transfer)
Do not fold or compress — store flat on its back or use a suspension stand
TPE dolls: Apply renewal powder every 2–4 weeks during long-term storage
Silicone dolls: Minimal maintenance — simply wipe with a damp cloth

Important Warnings

❌ Do not use oil-based lubricants (damages both TPE and silicone)
❌ Do not expose to temperatures above 50°C / 122°F
❌ Do not use harsh chemicals, bleach, or alcohol-based cleaners
✅ Use only water-based lubricants
✅ Use only the included maintenance powder or cornstarch-based alternatives

🔄 Returns & Guarantee

✅ 30-Day Money Back Guarantee: If the product arrives damaged or significantly different from the photos we sent, we offer a full refund or free replacement.
✅ Quality Assurance: Every doll undergoes 3 rounds of strict inspection before shipping — material safety verification, detail quality check, and packaging integrity review.
✅ Photo Approval: We take real photos of your specific doll after production and send them to you before shipping. You approve it, we ship it.
✅ After-Sales Support: Our team is available 24/7 via WhatsApp and email for any post-purchase questions, care advice, or troubleshooting.

Due to the intimate nature of this product, opened items cannot be returned for hygiene reasons. Unopened, unused items may be returned within 30 days of delivery for a full refund. See our Return & Refund Policy for complete details.

❓ Frequently Asked Questions

Q: Is the packaging really discreet?
A: Absolutely. Your order ships in a plain brown or white box with zero branding, logos, or product descriptions. The return label shows only a generic warehouse address. Your credit card statement will display a neutral merchant name — no mention of Silisculpt or any product type.

Q: Will I be charged customs or import fees?
A: No. All duties, taxes, and customs fees are included at checkout. There are absolutely zero hidden charges when your package arrives.

Q: Can I customize the doll?
A: Yes. Skin tone, body type, breast size, and makeup are all customizable. Contact us on WhatsApp to discuss your custom order.

Q: What does "Real Photos Before Shipping" mean?
A: After your doll is produced, we take actual photos of your specific unit and send them to you for approval. If you're not satisfied with any detail, we'll make adjustments before shipping.

Q: What payment methods do you accept?
A: We accept Visa, MasterCard, PayPal, Stripe, and Cash on Delivery (select regions). All payments are processed securely with SSL encryption.

Q: How long does production take?
A: Standard in-stock models ship within 3–5 business days. Custom orders may take 7–14 business days for production before shipping.

Q: Do I need to sign for the package?
A: No. All orders ship with "signature release" — the carrier will leave it at your door. You can request signature-required delivery at checkout.